Kohl's price adjustment policy: what qualifies, how to ask
By Sloane Glitchford, Founder · Checked 24 Oct 2026, 14:48 UTC
Kohl's price adjustment rules in Kohl's own words: the two-week window, the receipt rule, what's excluded, and how it differs from Kohl's price match.
The short answer
Yes, Kohl's does price adjustments. Its Price Adjustments page says you could be eligible if you meet all of these:
- "You bought an item on sale or at the regular price at a Kohl's store or on Kohls.com."
- "The sale or regular price of the item is now lower than the sale or regular price you paid for that item in the prior two weeks."
- "You have the original, dated sales receipt."
Clearance markdowns, Kohl's Cares merchandise and items in a Buy One, Get One (BOGO) deal or promotion aren't eligible. Store purchases are adjusted in store, and online purchases through Kohl's Customer Service.
What qualifies
All three criteria above have to be met. Kohl's words them as "If you meet all of the following criteria, you could be eligible," so meeting them makes you eligible to ask. It isn't a promise.
In plain terms:
- The price drop is Kohl's own. The adjustment compares Kohl's current sale or regular price with the sale or regular price you paid. A lower price at another store is a price match question, covered below.
- The window is "the prior two weeks." That's Kohl's wording. Kohl's doesn't specify whether the two weeks run from the purchase date, the ship date or the pickup date, so ask sooner rather than later.
- Keep the receipt. Kohl's asks for "the original, dated sales receipt."
What's excluded
Kohl's lists these as "not eligible for price adjustments":
- "Clearance markdowns."
- "Kohl's Cares merchandise."
- "Items purchased as part of a Buy One, Get One (BOGO) deal or item is currently part of a Buy One, Get One (BOGO) promotion."
Two more conditions on the same page:
- Coupons: "Coupons applied to your original purchase must still be valid in order for them to apply to a future price adjustment."
- Blackout periods: "Kohl's may, from time to time, identify additional time periods where price adjustments are not available in its sole discretion." The page doesn't list those periods, so check it before you go, especially around big sale events.
If you bought something on clearance and it dropped again, that's a clearance markdown, which Kohl's lists as not eligible, so don't plan on an adjustment. For how Kohl's clearance and its yellow stickers work, see our Kohl's clearance guide.
How to request one
- Bought in a store: "Store purchases must be adjusted in-store." Bring your original, dated receipt, which the criteria require.
- Bought on Kohls.com: "Online purchases must be adjusted by contacting Kohl's Customer Service."
Source: Kohl's Price Adjustments page, checked 2026-10-24. [1]
Price adjustment vs price match
These are two different policies. A price adjustment is about Kohl's lowering its own price after you buy. A price match is about another store's price. Kohl's Price Match Policy says:
- "Kohl's stores may match a competitor's in-store price and will also match Kohls.com pricing (which sometimes varies from Kohl's store prices) on an identical item."
- "Kohl's stores do not price match competitors' online pricing."
- To get a match in a store, "you must print a copy of the competitor's local ad showing an identical product," including the current price, a description of the item and the competitor's current, valid retail or sale price.
- For Kohls.com items, the same page says Kohl's "will price match a direct competitors' (non-wholesale retailers with physical stores and online presence) online price" if the product is identical, the price is verifiable on the competitor's website, and the product is new and in-box.
- "Coupons, dollar-off and/or percentage-off, cannot be applied to a price-matched product," and "coupon-excluded merchandise is not eligible for price match."
- "Kohl's Cash® and Kohl's Rewards can be earned and redeemed on price-matched products."
- "Kohl's reserves the right to limit quantities and to otherwise exercise discretion in the application of our Price Match Policy," and "Any unverifiable details will result in denial of the price-matching request."
The page says stores don't match competitors' online prices, and also that Kohl's will match a direct competitor's online price for Kohls.com items. We read that as one rule for in-store requests and another for Kohls.com items. That's our reading of the page, not a separate Kohl's statement, so confirm with Kohl's before you count on it.
For how other big stores handle price drops after you buy, see our price match policies page.
What the pages don't say
- How a price adjustment affects Kohl's Cash earned or redeemed on the original purchase. The Price Adjustments page doesn't mention Kohl's Cash.
- Which dates are blackout periods. The page only says Kohl's "may, from time to time, identify additional time periods."
- Whether the adjustment comes back as a refund to your card or in another form. The page doesn't say.
- Whether any brands are excluded. The page lists only clearance markdowns, Kohl's Cares merchandise and BOGO items as not eligible.
- When the two weeks start counting: purchase, ship or pickup date. Kohl's doesn't specify.
For when Kohl's Cash can be earned and redeemed, see our guide to Kohl's Cash earn and redeem windows.
We're not guessing on these. Ask Kohl's Customer Service or the store.
FAQ
Does Kohl's do price adjustments? Yes. If you bought an item on sale or at the regular price, the price is now lower than what you paid "in the prior two weeks," and you have the original, dated receipt, you could be eligible. [1]
Can I get a Kohl's price adjustment on clearance? No. Kohl's lists "Clearance markdowns" as not eligible. [1]
How do I get a price adjustment on a Kohls.com order? Kohl's says "Online purchases must be adjusted by contacting Kohl's Customer Service." [1]
Can I use a coupon on a Kohl's price adjustment? Only if it's still valid. Kohl's says "Coupons applied to your original purchase must still be valid in order for them to apply to a future price adjustment." [1]
Does Kohl's do price adjustments around Black Friday? Kohl's doesn't list dates. Its page says Kohl's "may, from time to time, identify additional time periods where price adjustments are not available in its sole discretion." Check the page and ask before you buy around big sale events. [1]
Will Kohl's match another store's price? Kohl's stores "may match a competitor's in-store price" with a printed local ad, and the Price Match Policy covers Kohls.com items separately. That's a price match, not a price adjustment. [2]
Take the codes with you
Hunting clearance in store? Get the free Clearance Tag Quick Card, a one-page cheat sheet that separates what sources report about clearance tags from the myths. If you flip what you find, get the $12 Reseller Field Kit for six phone-sized field cards and a profit tracker. These are our own products. No results are promised. [3]
Policies change. Everything above was checked against Kohl's pages on October 24, 2026. Always confirm with Kohl's before you count on an adjustment.
Sources
- Kohl's, "Kohl's Price Adjustments: How to Save Even More" (official), checked 24 Oct 2026, 14:42 UTC
- Kohl's, "Kohl's Price Match Policy: Get the Best Deals" (official), checked 24 Oct 2026, 14:42 UTC
- The Clearance Cheat Sheet: Reseller Field Kit on Whop (official), checked 24 Oct 2026, 14:48 UTC